Patient Information
Everything you need to know about making the appropriate appointment
Our Services and Standards
General Practice
To consult any of our doctors, we now request our patients to make an appointment, on 97831666, or online . This way you are very likely to be seen within ½ hour of walking in. However, making an appointment, does not guarantee being seen at the exact appointed time and there can be delays of up to ½ hour. Of course we will strive to keep our appointments on time.
Telephone Access
GPs in the practice may be contacted during normal surgery hours. If the GP is with a patient, a message will be taken and the reception staff will advise you when it is likely that the GP will be free for you to phone back. Your call will always be put through to the GP in an emergency. If you would like access to our policy in regards to receiving and returning electronic communication, please ask reception.
Getting your results
Your doctor will advise you when your results are expected to arrive at the practice. You may contact the surgery to find out if your results have arrived, and when you can visit to discuss the results with the Doctor and if we receive any urgent results, we will notify you as soon as possible on the number on your medical file.
Management of your personal health information:
Your medical record is a confidential document. It is the policy of the practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the Australian Privacy Principles available at:
https://www.oaic.gov.au/privacy-law/privacy-act/australian-privacy-principles
Your rights
If you have a problem, we would like to hear about it. Please feel free to talk to your doctor or reception staff. We take your concerns, suggestions and complaints seriously and will do our best to provide acknowledgment and support. You can also forward complaints to: Health Complaints Commissioner Level 26, 570 Bourke Street Melbourne Victoria 3000 Australia. Call 1300 582 113.
After Hours Care
If you require medical attention outside our opening hours, and your condition is not an emergency requiring an ambulance by dialling 000, we recommend contacting our preferred after-hours locum service, 13SICK, on 13 74 25.
Psychology
Appointment with our Psychologist Petti can be made directly by calling: 0403 868 699.
If you have multiple or complicated issues to discuss, we request you to warn the reception to be allocated Longer appointments, as explained below.
Patient Information Download
Appointment Types
Standard Consultations
6 to15 minutes for Single or simple Problems
Long Consultations
(20-30 minutes) for Multiple issues, Travel Advice, Care Plans and Mental health consultations.
Prolonged Consultations
More than 40 minutes are for Complex or multiple medical problems to allow adequate time for proper assessment and treatment.
Appointments for Flu vaccines and other immunisations for children and adults can be made through HotDoc App. After accessing Hot Doc website, please type in Mt Eliza for suburb and look for Mt Eliza Medical Centre heading.
A Consultation is required for completion of any forms including Travel insurance, Taxi Subsidy, Disability Parking, Centrelink certificates and Medical reports.
Please feel comfortable to ask for an extended appointment if you feel it is necessary.
Billing Policy
Mt Eliza Medical Centre is a Private Billing Clinic. Children aged under 16 years, Pensioners, and Health Care Cards holders may be bulk billed.
Private patients will be charged our consultation fees which are accepted in the form of Cash, Master Card or Visa Card. We do not accept American Express or Diners Club cards.
We are registered with Medicare for claiming rebates, which means your payments are lodged electronically after your consultation and the rebate from Medicare will be reimbursed into your nominated bank account, usually within 24 hours.
Dr Marshal’s fees for a standard consultation is $85.00 with a rebate of $43.90; Long consultations attract a fee of $165 with a rebate of $84.90 by Medicare.
DVA (Department of Veterans Affairs) Cardholders will be Bulk Billed .
Medical examinations for insurance, pre-employment, etc. will be billed privately.
Work Cover related consultations will be billed directly to Work Cover Insurers.
If you want to know more about our services and fees, please contact us on (03) 9783 1666.
Privacy Policy
Please see our Privacy Policy here.